We are open from 6:00 AM - 10:30 PM Monday to Sunday for both daycare and boarding drop-offs and pick-ups.

Emerald K9 is an appointment-only facility. Walk-ins are not accepted, and all daycare and boarding reservations must be scheduled in advance to ensure the best care for each dog.

Yes! We welcome all dogs, including those with reactivity or dog aggression, thanks to our small 5-to-1 dog-to-trainer ratio that allows for individualized care.

We tailor the experience based on each dog’s needs. Dogs who enjoy socializing will be placed in compatible playgroups, while those who prefer individual activities will get structured one-on-one playtime with staff.

Boarding includes full participation in our daycare program, personalized feeding, comfortable sleeping arrangements, and enrichment activities.

Yes! Bringing a familiar item can help your dog feel more at home during their stay. Bringing their bed can also help them settle in.

Contact us directly with dates you'll be needing care for your pup to secure your dog’s spot. Here's a rough outline of our booking process:

Request Your Dates: Reach out with your desired dates and approximate drop-off/pick-up times.

New Clients: I’ll send a form to gather information about your dog. We can also set up a meet and greet at this time.

Yes! We offer discounts on stays of 10+ nights. Contact us for details.

We are located at 537 River Road in Cambridge, Ontario. 

All dogs must be up-to-date on Rabies, DHPP, and Bordetella vaccinations. Proof of vaccination is required before attending.

Our all-inclusive daycare means you won’t pay extra for:

• Structured walks.

• Light training sessions.

• Nail trims.

• Structured play with dogs and staff.

• Collar with ID tags.

• Pre-measured meals (if applicable).

• Any medications with instructions.

Dogs will have individual sleeping spaces with soft bedding. If your dog is crate-trained and prefers a crate, we can accommodate that request

Drop-offs and pick-ups can happen anytime between 6:00 AM - 10:30 PM to fit your schedule. Let us know what time you'll be coming by to drop off or pick up your pup and we'll meet you at your car.

Boarding

• A 20% deposit is required to confirm your booking—this is non-refundable as it secures your spot.

• The remaining 80% is due 7 days before drop-off.

• Cancellations within 7 days of drop-off: No refund, but you’ll receive a credit for a future booking.

• Cancellations within 48 hours of drop-off: No refund or credit.

Daycare

• If Emerald K9 needs to cancel a daycare booking due to inclement weather or an emergency, you will receive 2 free daycare passes as compensation.

We understand that plans can change, so if you need to adjust your booking, please reach out as soon as possible!